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Warranty InformationFor all models we pay for the Robot to be returned for Warranty Service should there be the need. (1 year period from date of delivery applies) Bonus period buyer pays for the Robot to be returned for Warranty Service. Please note: You may find one guy from Melbourne who has made a lot of fuss about the rubber blade on the bin wearing out. To those who might be inclined to let his bullying campaign effect their consideration. If you
consider we have sold a large number of these models
& these machines have been sold worldwide, that the
'Smart' model is sold by Philips in Europe as the
Philips 'Home Run' wouldn't you think there would be
more than one guy from Melbourne making
a lot of noise about this if it was truly a problem.
*12 Months Manufacturer's Warranty Fully Supported in Australia Now comes with total 24 Months Warranty with our added 12 months return to base warranty.
*12 Months Manufacturer's Warranty Fully Supported in Australia Now comes with total 18 Months Warranty with our added 6 months return to base warranty.
*12 Months Manufacturer's Warranty Fully Supported in Australia Now comes with total 18 Months Warranty with our added 6 months return to base warranty. giving you
The Quality & Reliability of Yujin Robot Vacuum Cleaner models means the only regular maintenance after required one or two uses is emptying the dust bin, brush of the filters, comb any long hair or string out of the main brush. Then every one or two months clean and remove any hair build up around the Main brush bearing and brush ends, around the base of the side brushes and around the axle of the front wheel which is very easy to remove & replace . If you wish to maintain the Anti-bacterial effectiveness you need to change the blue HEPA Filter every 2 to 6 weeks (depending on use). If you are not worried about maintaining Anti-bacterial effect you can rinse & dry it thoroughly to re use, as this filter is also a fine particle filter. The Battery & Main Brush can last well beyond the Warranty period. (depending on use) Side Brushes may require replacement before 12 months but can also last longer depending on use.
Please always refer to the User's Guide before calling with a problem. In the unlikely event there is a problem with your Yujin Robot Intelligent cleaning Robot that you do need to make contact, just call or email our Friendly staff for more details of our Warranty claim procedure. * Warranty Terms & Conditions 1) Warranty is Limited to the original purchaser (unless agreed to by arrangement with Alpha Robot Vacuum Store) 2) Warranty service is free of any charge, including such costs as returning the product within 12 months of the purchase date. Our extended bonus warranties added to iClebo 'Arte', 'Home' & 'Smart' models is only available on a 'Return to base' basis (you pay for the cost of return to our service centre & return delivery to you once the product has been repaired) (we will provide the parts & labour of any repair within that bonus Warranty period.) 3) Replacement or Refund is only available in accordance with the manufacturer's conditions as outlined by the manufacturer on Page 20 of the 'Robot Cleaner User Manual' for each model. (User Manual download is available below the product images near the bottom of these pages iClebo Home & iClebo Smart or the details are available by email on request) 4) Warranty will be provided when established as necessary by Alpha Robot Vacuum Store only after the Purchaser makes contact and provides purchase details and details of the problem or cause of their concern. No warranty registration card is needed. 5) Warranty does include defects of Brushes or Filters but not normal wear and tear of Brushes or Filters. 6) Battery is Limited to 6 months Warranty. We meet our obligations under Consumer laws in Australia, if the product has a defect or fails during the warranty period we will repair it under warranty. Warranty does not mean you can just demand a replacement or full refund at any time within the warranty period. If you cause damage to the product through misuse or accidental damage, these are not covered under warranty. Simply changing your mind or finding it has some issues in your Home (which can generally can be resolved quite easily) are not reasons to expect us to give you a full refund.
'Please note' You should always do your research and realise that all Robot Vacuum cleaners do have some limitations and do require you to work with them both operationally and with maintenance. If you personally have a problem with either of our models be sure to let us know as soon as possible so we can do our very best to assist you. For the manufacture's warranty and refund policy see the 'User Manual' for each model available in PDF. iClebo Home User Manual here iClebo Smart user manual here (Each are 20Mb & may take a few minutes to load ) For your information provided below is a list of criteria that is met by a 'Full Warranty' You can see for yourself that our warranty does not differ greatly from these criteria. Basically, if each of the following five statements is true about your warranty's terms and conditions, your warranty is a full one:
BE WARNED! If you are looking at other Robotic Vacuum cleaners always check what Warranty they offer in Australia as many have little or No warranty! If you are thinking of purchasing from an overseas seller remember there will be a considerably large associated cost, and wait time included with any needed repairs or service. We are not obliged to repair iClebo models that have been purchased overseas. Many Robot Vacuums sold on other Australian websites such as eBay have No Warranty! Customer Support: support@alpharobot.com.au
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