Robot Vacuum Cleaners Warranty
For both models we pay for the Robot to be
returned for Warranty Service should there be the need.
*12 Months Manufacturer's Warranty
Fully Supported in Australia
Now
comes with total
18
Months Warranty
with our added
6 months
return to base
warranty.
*12 Months Manufacturer's Warranty
Fully Supported in Australia
giving you
- Confidence in the Quality
- Assurance of Reliability
- Peace of Mind
The Quality & Reliability of Yujin
Robot Vacuum Cleaner models means the
only
maintenance required is emptying the dust bin, brush of the filters,
comb any long hair or
string out of the main brush and remove any hair build up around the base of
the side brushes.
If you wish to maintain the Anti-bacterial
effectiveness you need to change the blue HEPA Filter
every 2 to 6 weeks
(depending on use).
If you are not worried about maintaining Anti-bacterial effect you can rinse &
dry it thoroughly
to re use, as this filter is also a fine particle filter.
The Battery & Main Brush can last
well beyond the Warranty period. (depending on use)
Side Brushes may require replacement
before 12 months but can also last longer depending on use.
- Parts List & Ordering -
Anti-bacterial HEPA Filters & more.
Please always refer to the User's Guide before calling with a problem.
In the unlikely event there is a problem with your Yujin Robot Intelligent
cleaning Robot
that
you do need to make contact, just call or email our Friendly
staff for more details of our
Warranty claim procedure.
*
Warranty Terms & Conditions
1) Warranty is Limited to the original purchaser
(unless agreed to by arrangement with Alpha Robot
Vacuum Store)
2) Warranty service is
free of any charge,
including such costs as returning the product within
12 months of the purchase date. Our extended 6
months bonus warranty added to 'iClebo Home'
Warranty is only available on a 'Return to base'
basis (you pay for the cost of return to our service
centre & return delivery to you once the product has
been repaired) (we will provide the parts & labour
of any repair within that bonus Warranty period.)
3) Replacement or Refund is only available in
accordance with the manufacturer's conditions as
outlined by the manufacturer on Page 20 of the
'Robot Cleaner User Manual' for each model. (User
Manual download is
available below the product images near the bottom
of these pages iClebo Home &
iClebo Smart or the
details are available by email on request)
4) Warranty will be provided when established as
necessary by Alpha Robot Vacuum Store only after the
Purchaser makes contact and provides purchase
details and details of the problem or cause of their
concern. No warranty registration card is needed.
5) Warranty does
include defects of
Brushes or Filters but
not
normal wear and tear of Brushes or Filters.
6) Battery is Limited to 6 months Warranty.
We meet our obligations under Consumer laws in
Australia, if the product has a defect or fails
during the warranty period we will repair it under
warranty. Warranty does not mean you can just demand
a replacement or full refund at any time within the
warranty period.
If you cause damage to the product through misuse
or accidental damage, these are not covered under
warranty.
Simply changing your mind or finding it has some
issues in your Home (which can generally can be
resolved quite easily) are not reasons to expect us
to give you a full refund.
If you personally have a problem with either of our models
be sure to let us know as soon as possible. And if
you would like us to consider giving you a Full
refund please contact us within 3 months at the very most.
'Please note'
This statement (And if you would like us to
consider giving you a Full refund please contact us
within 3 months at the very most.) does not mean we
have a 3 Month 100% satisfaction guarantee in place.
We will at all times consider your request, but that
consideration does not mean we except responsibility
for your unreal expectations not being met. You
should always do your research and realise that all
Robot Vacuum cleaners do have some limitations and
do require you to work with them both operationally
and with maintenance.
For the manufacture's warranty and refund policy
see the 'User Manual' for each model available in
PDF.
iClebo Home User Manual here
iClebo
Smart
user manual here
(Each are 20Mb
& may take a few minutes to
load )
For your information provided below is a
list of criteria that is met by a 'Full Warranty'
You can see for yourself that our
warranty does not differ greatly from these
criteria.
Basically, if each of the following five
statements is true about your warranty's terms and
conditions, your warranty is a full one:
- You will provide warranty service to anyone
who owns your product during the warranty
period.
- You will provide warranty service free of
any charge, including such costs as returning
the product or removing or reinstalling the
product when necessary.
- You will provide, at the consumer's choice,
either a replacement or a full refund if you are
unable, after a reasonable number of tries, to
repair your product.
- You will provide warranty service without
requiring that the consumer return a warranty
registration card.
- You will not limit the duration of implied
warranties.
BE WARNED!
If you are looking at other
Robotic Vacuum
cleaners always check what Warranty they offer in Australia
as many have little or No
warranty!
If you are thinking of purchasing from an
overseas seller remember there will be a
considerably large
associated cost, and wait time included with any
needed repairs or service.
Many Robot Vacuums sold
on other Australian websites such as eBay have No
Warranty!
Customer Support: support@alpharobot.com.au
PREVIOUS MODELS
15 Months Manufacturer's Warranty
Fully Supported in Australia
12 Months Manufacturer's Warranty
Fully Supported in Australia
Alpha Robotics Australia
Tel: (02) 8209 1709
FAX: (02) 9876 1682
Email: sales@alpharobot.com.au
