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| Intelligent Cleaning Robots |
Customer Feedback
Alpha Robotics Australia are very interested in Customer Satisfaction, and believe that looking after our existing Customers is paramount to our success.
Please tell us what you think about our web site, company, products, or services. If you provide us with your contact information, we will be able to reach you in case we have any questions.
Thank you for your support.
Mark Stekhoven
Sales Manager.
Please do not allow one customer who is making strong claims in order to bully us into giving a full refund 5 months after purchasing to have any effect on your decision. Instead read our testimonials from some of our 99.9% of happy customers. If you have a problem with either of our models be sure to let us know as soon as possible. And if you would like us to consider giving you a Full refund please contact us within 3 months at the very most. (See our Warranty page for more details)
To read our response to his bullying campaign go here.. Right of Reply
Read what our customers have said & written to us.
Testimonials
Hi Mark.
Just a note to thank you for the outstanding level of service we have received
from Alpha Robotics Australia.
Your response to my initial email was very quick and to have someone call me
directly to enquire about my problem was a pleasant surprise. As you correctly
suspected the source of the problem appears to have been the battery and since
replacing it with the one you sent me to try out I have had no problems with the
vacuum cleaner which is now working as it was when I first got it. I must
apologise for not returning the old battery more quickly but I have been rather
caught up with work lately and not really had time until now.
Since we bought the Plus Alpha we have been most impressed with it. as we are a
busy professional couple, working full time it's wonderful to be able to have
the house vacuumed each day while we are out. It really is a great time saving
device and we certainly consider it money well spent. On top of that, the
service you have provided has been excellent. I have purchased parts like
filters and side brushes and received those in quick time and no postage costs.
On the one occasion when delivery was delayed you sent an email advising me
of the delay due to supplies coming from overseas.
So thank you once again for a great product and excellent customer service.
Robin B. Adelaide, S.A.
WOW--- what a
cleaver little machine. If you had told me that a robot vacuum cleaner
could do a cleaning job as my Smart Intelligent has done, I wouldn't have
believed it...ever.... but having seen my friends work, I gave it ago with
a home demonstration, and was sold on the spot, literally and set my smart model
to work straight away after charging him.
MY home has carpets and floor boards and rugs, some
different levels to manoeuvre and navigate around. As well as cleaning up
after my Dog and Cat (messy-hairy things) My Smart vacuum has done a brilliant
job consistently since purchasing him (yes him.."Will" ) in October 2010 i do
to the job I hate the most.
My downstairs is floor boards and rugs, this is not a problem at all, upstairs carpet entirely. Even on carpet with the power head and beater it lifts all the animals hair brilliantly. You wont believe how much hair it gathers into the little receptacle container.
I've waited or should I say I have expected "will" to need some repairs, or servicing with the number of cleans he has done, but apart from the wiping down with a damp cloth, I find "will" is as good today as he was 5 months ago.
Not sure why you Andrew have had this strip issue, I have checked mine, and as I said before, everything is working brilliantly and still in good order I'm sure this strip could be replaced.
I think the cost of this machine is totally affordable, when I look at the hours I could be setting up, doing the work itself, and on a hot day, its heaven.
Thanks
MARC H-J and "will" Sydney NSW
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Hi Mark,
We are very happy with our robot vacuum cleaner. It has
been used one or two times per week for the past six months and I would not like
to be without it now.
We have certainly had no trouble with the bin blade – I
cleaned it up to have a good look and it is still as new.
I would recommend it to friends; not only has it paid for
itself, since we only have a cleaner in every fortnight now, but the floors
remain presentable between times too.
Please feel free to use this in your testimonials.
Regards,
Rosemary T. Brisbane Qld.
Dear Alpha Robotics Australia
I would just like to thank you for your wonderful service (who else gives you an
in-home demo) and after sales service which continues and continues, nothing is
too much trouble. It only takes a phone call to get answers to any question and
there is no hesitation for your representative to offer to come to our home for
after sales service. Most of all, yours is a wonderful cleaning product. I
have just recently purchased the "I Clebo home" cleaning robot and I have found
it outstanding with its cleaning abilities, quietness and value for money. I in
the past have owned 2 "I Robot Roomba's", after a very short life span
it was time to replace them. The concept of a robotic cleaner suited our life
style and I saw the need to replace the Roomba's. I did some research and found
Alpha Robotics Australia [IClebo robot]. As I said above we had an in-home demo
and instantly it was obvious the difference between the two products. We did
purchase IClebo Home and what a great decision it was. I have found this product
to be ahead of the others in leaps and bounds. I will not hesitate to recommend
this product and your company to all my friends and family.
A very satisfied customer.
Vicki K. Newcastle NSW
Hi Mark,
Just wanted to say how much I am in love with “Robert” the
robot. Robert amuses himself going from room to room with very little fuss
and no complaints while I relax and enjoy my morning cuppa. I am
constantly amazed at how much dirt/dust is collected from what appears to be a
‘clean’ floor. After just one month of use, I feel this has been money
very well spent and have no hesitation in recommending the machine to my best
friends.
Regards,
Margaret S. Brisbane, Qld.
An iclebo
love story
Being the ultimate
cynic, I simply did not believe that a robotic vacuum cleaner could possibly be
effective. When my husband, after much research, arranged an in-home demo of the
iclebo, I thought he was crazy. However, it was love at first sight! Not only
does it look elegant, the design is pure genius. Manoeuvring under chairs and
around corners, the iclebo misses very little. It is equally effective on shiny
hard tiled floors and plush carpeting. The iclebo is surprisingly quiet too, and
the best part is that I can program it to turn on at a specific time, clean the
floors and return to its docking station to recharge when I’m not even at home.
And it is saving me money too as I now don’t need my cleaning service quite as
often. The sales support and backup service from Alpha Robotics has been
excellent. I can highly recommend the iclebo.
Rene W. Chatswood N.S.W.
Hi Mark,
Thank you for your phone call this morning concerning our robotic cleaner, we
are rapt with it. It is quite apparent your firm is not a sell & forget like a
lot of companies we have had dealings with in the past. We thank you
Kaye & Les B. Yanchep W.A.
"Dear Mark
Finally collected iclebo from post
office. It did VERY well in its first job of vacuuming the ground floor of our
town house. We are in transition at the moment and there is a lot of clutter. It
cleaned the whole floor bar a couple of tight nooks thoroughly. Quiet, efficient
and impressive. Tomorrow I will take it upstairs for a clean of a different
kind, including carpet but from it’s
first performance we are optimistic."
Angela.
We replied to Angela saying "unless you have plush pile carpet we expect you
will be equally happy with the results upstairs"
"Dear Mark
We don’t have plush
pile upstairs but we do have fairly thick carpet, with nearly a cm deep pile.
When we sent iClebo to work there, I was very surprised at the depth of clean
achieved. The dust bin was chock full of the kind of dust we would empty from
our Dyson upright. Again, it was extremely thorough and cleaned many areas
that get ignored by our cleaner such as under beds and other furniture. It
spent ages under our very low, futon like queen bed and perhaps that was because
it sensed extra dust to be extracted. Iclebo has gone to work pretty much daily
now. It is quiet enough to allow relaxed conversations or TV or family night
time slumber. It’s easy to empty and maintain. The female members of our family
have long thick hair that, of course, moults but iClebo and its brushes do not
become tangled. Our floors have been delightfully clean everyday even though my
family are all extremely busy. I would recommend him to anyone."
Angela C.
South Australia.
"Hi Mark,
Thought I would let you know that the
IClebo arrived and after a few teething problems it is working well. Once we got
used to setting the room up so that the machine could just do it's job, there
were no problems. It really is amazing how good a job it does and although I
haven't set it to go while I am out yet, it is easy to let it go about it's work
while we have breakfast. It certainly is a more robust machine than the one
that Harvey Norman sells. We are very happy with it."
Kareene L. Western Australia.
"Hi Mark,
I thought I would send you this email as promised just to let you know
how Bob was going. The supposed problem with the clock staying on p.m. was
actually non- existent – everything was fine once I put on my glasses & had a
proper look! Bob is absolutely wonderful! My house has never looked better and
he really does a fantastic job."
Ann B. Cheltenham, Victoria.
______________________________________________________________________________________________________________________
About Previous models They were best on the Australian market in their time.
New models now even better, but still have the same more powerful Vacuum, better battery, better filtering, & with many new improvements!
"Hi,
Thank you for your reply.
The iClebo free does a great job of
vacuuming my apartment. In just a single 60-minute session it covers
the apartment several times. It works well on wooden floors, tiles, and carpet.
Overall, I am very happy with the purchase."
Regards,
Andre D. Australian Capital Territory.
"I had to call you to tell you I have
the Robot Vacuum Cleaner working & I think it is truly amazing, I love it"
Tammy later wrote...
"It has truly revolutionised my life.
When I walk into our Home I like it to feel like a motel room after it has been
serviced. As I work 72 hours per week, I was always struggling to keep the
floors at the standard we enjoy – now it is so simple to keep them at a high
standard. Home now says, “Welcome” when I walk through the door. No
exaggeration, I can't imagine life without it now."
Tammy P. Charters Towers Qld.
"We are blown away by how much dust, dirt
& sand it picks up every time, we both work long hours and plus-a now keeps our
home cleaner without any effort, it allows us to have more quality time together
when we are not working, it really is an asset to our lives"
Ellis & Rena W. Hornsby Heights N.S.W.
"Hi Mark, Unit received - it actually
arrived yesterday. Currently working as I speak - you have a very happy
customer. My Mrs says "its a ripper!".... and you can't have it
back.<grin>" (When Jim called to order he asked about returning the unit if not
happy.)
Jim B. Coffs Harbour N.S.W.
"Hi Mark,
I purchased a plusa Vacuum Cleaning Robot about a month ago now and it
really has made a big difference to our homes cleanliness and has saved us a
significant amount of time. We really are very happy with our purchase."
Gareth T. Henley Beach S.A.
"Like the washing machine a robot vacuum
is an essential. I am more than happy with my Yujin "plus a". It is very well
built and easy to maintain. I am amazed at how clean the floor is. The "plus
a" is easy to take apart for cleaning - I use the regular vacuum to empty the
robot and give it a thorough once over. Literally takes only a minute or two at
the most. Service from Alpha Robotics Aust is second to none - prompt response
to any enquiry or minor hiccups. I wouldn't hesitate to recommend it or buy
another one, even just as a standby -as I can't imagine ever being without a
robot vacuum now."
Karen W. Glen Forrest W.A.
"Bought on Tuesday, now cleaning my
floors on Thursday! Excellent service."
James D. Byron Bay N.S.W.
"Dear Sirs, I recently ordered your Robot Vacuum Cleaner through the internet. It was delivered yesterday,
and I am delighted with its performance and effectiveness"
James B. Bald Hills Qld.
"Mark, Just had to send this message and
let you know what a fantastic machine the plus'a' Yujin Vacuum Robot is. It is
probably the best electrical appliance we own. It does a fantastic, actually
unbelievable job and we can't believe how efficient it is. It works just as well
on tiles, wooden floors and carpets. We can't believe how much dust it actually
captures. It has revolutionised the way we do housework, given us more spare
time and delivers a nice clean product in the process. Keep up the good work. we
can't wait to see what future models deliver.
Stephen & Regina V. L. Woodvale W.A.
"Thank you for
coming to do the home demo last Saturday, We are very happy with the Robot
Vacuum Cleaner. Mark is a very efficient person and his service is applaudable.
"
Mrs C. Menai N.S.W.
"I said Wow that is amazing when I saw
the dust & pet hair it picked up off what I thought looked like reasonably clean
carpet, I was very surprised"
Louise C. Killara N.S.W.
"Hi Mark, I can confirm that the robot is
working just fine, making it's way around the rooms doing it's job. I hope your
business trip up north
goes well and brings you more success. Thanks again for the
fantastic service. Regards,"
Martin P. Keilor Vic.
"Hello Mark, I want to thank you for
being so helpful, and for your wonderful service. I am very happy with my new
plus'a' robot vacuum, it is surprising just how well it works. Being a shift
worker & a busy mum it can be very difficult to keep on top of the vacuuming,
but now with the robot doing the job it has taken a load of my shoulders."
Helen W. Glenorie N.S.W.
"Hi Mark,
Thank you for the
excellent warranty service you provided. My alphavac is doing a great job. My
floors have never been cleaner, really, and its easy to use. I should know as I
am wheelchair bound and limited hand function, yet I can still empty the dustbin
and filters are easy to empty and clean. And it cleans where I can't reach and
more often, given the convenience of alpha robot vacuum that really works well.
Thank you."
Murray W. Brisbane Qld.
"Hi Guys, I
received my Yujin Robot plus'a' vacuum cleaner on Friday, thankyou for your
quick response. I am delighted with the results of the machine, its amazing."
Jacqueline M. Woodchester
S.A.
Customer Support: support@alpharobot.com.au
Alpha Robotics Australia ABN: 11 139 753 192